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Shipping & Returns

 DELIVERY TIMES

uuni 3 pro shipping

Uuni Orders

Free Delivery & Same day dispatch if ordered before 11 am.  Uuni ovens & accessories will be sent insured through our chosen courier partner Fastway.

Delivery times vary depending on your location in Australia but we aim to get you your oven as soon as possible so you can start cooking pizzas ASAP! 

As a guide, see below for estimated delivery times for the relevant locations:

Metro Area Business Days
Melbourne 1
Sydney 1
Newcastle 1-2
Canberra 1-2
Adelaide 1-2
Wollongong 2-3
Brisbane 2-3
Gold Coast 2-3
Perth 4-7


Areas outside of metro areas listed may take additional an additional day/s, however, please email us so that we can confirm.

If you require next day guaranteed delivery*, (only possible if ordered prior to 11 am) please email us at info@thepizzaovenstore.com.au  

* There will likely be additional costs for next day delivery service and it may not always be possible depending on your location. We will always do our best so don't hesitate to email us or give us a call.

 Jamie Oliver Wood Fired Oven Shipping and returns policy

Jamie Oliver & DIY Kit Wood Fired Oven Orders

Same day dispatch if ordered before 10 am.  Jamie Oliver ovens will be sent insured with our freight partners TNT Road Express or Mainfreight

As a guide for estimated delivery times for Dome 60 & Dome 80 ovens, see below:

Metro Area Business Days
Melbourne 1
Sydney 1
Newcastle 1-2
Canberra 1-2
Adelaide 1-2
Wollongong 2-3
Brisbane 2-3
Gold Coast 2-3
Perth 4-7


Areas outside of metro areas listed may take additional an additional day/s, however, please email us so that we can confirm.

If you require next day guaranteed delivery*, (only possible if ordered prior to 11 am) please email us at info@thepizzaovenstore.com.au  

* There will likely be additional costs for next day delivery service and it may not always be possible depending on your location. We will always do our best so don't hesitate to email us or give us a call.

stadler made outdoor oven shipping

Stadler Made Orders

Free delivery on Stadler Made ovens.

Stadler Ovens ovens & accessories will take 2-5 business days for delivery from point of order depending on where in Australia you are located.  Metro city areas should expect 2-3 business days, rural and regional will take 1-2 days longer.  Transport Insurance included 

  

ORDER CONFIRMATION

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorised your credit card for the purchase.  As soon as we receive your order, we automatically confirm that the item is in stock and available for immediate shipment.  If your item is on back-order or unavailable, we will void the pre-authorisation and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

 

SHIPPING COSTS

The Pizza Oven Store offers fixed price delivery on all pizza ovens to the following metro areas:

Sydney
Newcastle
Wollongong
Canberra
Melbourne
Adelaide
Brisbane
Perth
Gold Coast

For fixed price shipping just add the selected item to the cart, go to the checkout and enter your address for price confirmation. 

For regional and rural areas or areas outside of the above-listed cities please send an email to info@thepizzaovenstore.com.au or phone for a delivery quote to your location.

 

SHIPPING TERMS & CONDITIONS

1. Our couriers need to service the area and address.
2. We only ship to mainland Australia.

3. We do not deliver to P.O. boxes or Parcel Lockers.
4. Delivery will be to street access only, please advise if there are any steps or difficult deliveries as this may incur an extra fee.
5. Someone must be home to sign for the delivery

 

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within two to five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@thepizzaovenstore.com.au

 

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to returns@thepizzaovenstore.com.au within 12 hours of delivery.

 

Cancellations & Refunds:

All orders cancelled after 24 hours are subject to a $50 administration fee, whether or not your order has been shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges.  Refunds will only be provided if the product has is not been used.  Any signs of damage or use will not be refunded.  Refunds will only be issued to the original credit card that you use when placing your order.

 

Refunds will not be given for changing mind, finding cheaper somewhere else, deciding to not like the purchase or gave no use for it.