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The Pizza Oven Store Easy Returns & Refunds

Our goal here at The Pizza Oven Store is for you to get the right pizza oven and tools for the job. But if for any reason you’re not happy with your purchase we will take it back within 30 days from the date of purchase*.

Easy Returns

We want you to shop for your new pizza oven and tools with the knowledge that our Easy Returns policy has got your back!

If you're not 100% completely satisfied with your purchase we will happily accept your return and provide you with a store credit or a refund to the value of the product's purchase price.

Our 30-day Easy Return policy is extremely simple! All we ask is that you return the item back to us unused and in the original packaging, making sure that the product is in the same condition as you received it in, labels still intact.

If you want to exchange something on your order for something else then simply return what you don’t want and place a new order for what you require on our website

To request a refund or exchange, simply email us at hello@thepizzaovenstore.com.au quoting your Order Number and email within 30 days of placing your order and we will happily take it back.

You can choose between an exchange or a full refund of the product's purchase price made to your original payment method.

Exchanges are shipped and refunds are processed once the order items make it back to our warehouse.

If you choose an exchange and the new item is of lesser value we will refund the difference and if more expensive you'll be able to easily pay the difference online.

*To be eligible for Easy Returns, the item and its packaging must be in the original, brand new condition and unused. Easy Returns is not available with custom orders.

Exclusions & What You Need To Know

Some items are not eligible for Easy Returns such as Wood Fired Oven Kits, bulky items, items requiring assembly and custom items.

We do not cover postage costs for returns and we do recommend our customers use registered post with insurance.

Some products may incur up to a 15% restocking fee (passed on from the manufacturer). 

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.

If your item(s) do arrive damaged, please send photos to hello@thepizzaovenstore.com.au and we will process an insurance claim on your behalf. 

Alternatively, you can call us on 1300 760 753.

We will replace any of our products that arrive damaged as quickly as possible.

Incorrect Delivery

If we happen to send you incorrect products, we apologize in advance!

Please call us as soon as soon as possible on 1300 760 753 and we will arrange to collect the incorrect item and deliver to you the correct one.

This, of course, will occur at no cost to you.

How to Return Your Item

  1. Do not return any items to the original address!

  2. Email us at hello@thepizzaovenstore.com.au with order number and contact details and your request to Return Your Item. Further instructions will be provided.