At The Pizza Oven Store, we've got your back. We want you to love your Ooni pizza oven and be totally stoked with your purchase. That's why we offer warranty coverage for all Ooni pizza ovens sold on our website.
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What's Covered
Your Ooni pizza oven is covered by a one-year warranty from the date you bought it as standard. But here's a pro tip: if you register your product* with us within 60 days of buying it, you'll qualify for extension of warranty period.
*Here are the extended warranty period for certain products:
5 Years
- Pizza Ovens
- Gas Burners (excluding Gas Regulators or Hoses)
2 Years
- Gas Regulator or Hose
If there are any defects in materials or workmanship during normal use, don't fret - we'll help you out. We will either repair or replace parts or the product free of charge, or any resolution that the team deems fit.
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What's Not Covered
We know you'll be as careful as possible, but please note that the warranty doesn't cover any damage that comes from misuse, abuse, or neglect of the product. But we are happy to give additional care tips as needed. Also, accessories or components that aren't part of the original product aren't covered by the warranty.
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How to Make a Claim
If you think your Ooni pizza oven is experiencing an issue that's covered by the warranty, just get in touch with our customer support team. Please prepare the following for us:
- Order number and supporting details
- Pizza Oven Serial Number
- Photo of damage/concern
You have these? Okay, shoot us an email at support@thepizzaovenstore.com.au and we'll get on it right away!
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Our Promise to You
At The Pizza Oven Store, we want to make sure you're totally stoked with your purchase. We're all about providing top-quality products and amazing customer service. If you have any questions or concerns about your Ooni pizza oven or the warranty coverage, just give us a shout at support@thepizzaovenstore.com.au or at our chatbox. Happy to hop on a call with you too - ring us at 1300 760 753. We're always here to help.